Working at a successful restaurant, the publicity and the names behind the scenes are fun to read about. The obvious players are mentioned:
- The Chef of course, who has a concept he is devoted to, and maybe his staff that does his biddings to make dreams and ideas manifest into reality.
- The General Manager, who assures the restaurant runs smoothly and tends to all patrons with a firm handshake, courteous smile and a brief knowledge on family history and business to the most regular.
- And finally there is the owner who upon arrival through the doors requires a great deal of attention answering inquiries from the previously mentioned players, then finally reciprocated with the owner reviewing the establishment and its current matter of state.
Each of these individuals is responsible for working in unison to develop new ideas for maximizing profit and performance from employees and product. This effort is to provide not only a reliable workspace for employees but also an establishment in which patrons feel they are receiving adequate or more service for their dollar. Educating the staff on the ins and outs of the business as well as providing the knowledge on the product and idea being sold is another task bestowed upon them but is not always the easiest to keep fresh. Though if all of the above come together recognition by the press is seemingly inevitable in time.
Praise from the local paper to international periodicals goes to all the likely candidates commending the dedication to the concept and its execution. Snapshots are included with beautiful portraits of all with inserts of information on wine or spirits and a focus on the food.
However, one player is inevitably always forgotten and is probably the most underpaid and underappreciated of all. This employee is the one who endures the heat with the line cooks but does not cook although he may be called upon to do many of the time consuming tasks that line cooks do not have the attention span for. Peeling potatoes, shrimp, garlic, cleaning mussels, picking spinach, shucking oysters or peas, cleaning green beans and the list goes on. This employee’s job title is dishwasher. And though he or she is equipped with an industrial dishwashing machine that has a run cycle of about thirty seconds, he is still scrubbing pots and pans in the triple compartmented sink.
This employee is called upon, no… expected… to ensure that all the flatware, plates, glasses and pans are clean in such a timely manner as not to disturb the flow of service. A description of this speed cannot be captivated by the likes of this writer even though it is observed day in and day out, hour after punishing hour. This employee is a workhorse, a true unsung hero and the backbone of any successful restaurant and arguably one of the most important player amongst the team. Without a great dishwasher, pans can’t cook food, food can’t go on plates, nor be eaten without silverware.
Sorting through half-eaten plates, organizing various shaped and sized plates and bowls passed through a window stacked aimlessly and precariously by servers and bussers in the bus tub, all the while prioritizing the order in which the restaurant needs them… this is just the tip of the iceberg. If it wasn’t enough to wash them, now he must negotiate the return of all the newly cleaned items. This means navigating through a gang of extremely busy line cooks who are turning and spinning erratically to the untrained eye from cutting board to stove and back with either a hot pan or sharp knife in hand. I imagine attempting this untrained is like a white boy joining in on a double dutch session somewhere on the lower east side of New York; unheard of and virtually impossible.
This guy may not own the place, can’t recommend a glass of wine to go with steak you just ordered, and might not know how to prepare a single dish on the menu or recognize the most regular of patrons but without this employee any restaurant would surely perish.
So the next time you sit down at your favorite restaurant reflect upon the sparkling silverware and spotless glasses, admire what’s beneath the food you are about to consume: a clean and sanitary plate. And when you finish indulging and signed your check, take a peak in the kitchen and tip your hat to the super hero who is doing the job that is so far from glamorous, it isn’t even mentioned in the credits at the end of the show.